Refund policy

Returns

We want you to be happy with your purchase! If you're not completely satisfied, you have 30 days from the day you receive your item to contact us about a return.
Please reach out to us at tristensblue@gmail.com to start the return process. We'll provide you with the necessary instructions and address.
Important: Please do not send items back without contacting us first. We need to approve the return and provide you with the correct return address. Items sent back without prior approval may not be eligible for a refund.
If you have any questions at all about returns, please don't hesitate to contact us at tristensblue@gmail.com.

Damages and Issues

Please inspect your order as soon as it arrives. If anything is defective, damaged, or incorrect, let us know right away, and we'll make it right.
A Few Exceptions
 * We can't accept returns on certain items like custom or personalized products.
 * Unfortunately, we don't offer returns on sale items or gift cards.
If you're unsure whether your item is eligible for return, just ask!
Exchanges
The quickest way to exchange an item is to return the original one (after contacting us), and then place a new order for the item you want.

EU Customers: 14-Day Cooling-Off Period

If you're in the European Union, you have the right to return your order within 14 days of receiving it. Please contact us first for return instructions.

Refunds

Once we receive and inspect your return (that was approved), we'll let you know if your refund has been approved. If it is, we'll process the refund back to your original payment method. Please allow up to 10 business days for the refund to appear in your account.
If you haven't received your refund after 15 business days, please contact us at tristensblue@gmail.com.